We'd love to hear from you
Got a question or comment? We'd love to hear from you.
Many of our commonly asked questions such as where's my stuff can be answered on the following pages:
- Frequently Asked Questions - all our most common questions including how for find out the status of your order
- Shipping information - information on shipping costs, processing times, where we ship to and so on
- Returns information - details of our returns policy and where to send returns.
- Where's my stuff? We will provide tracking information when your order ships. If you created an account password when you checked out you can check the status in your account area. Most orders ship within 2 business days of the order being made. If you have any other questions on your order, please complete the form below (let us know your order number) and our team will be able to provide more detail on your order.
The easiest way to get in touch with us is using the form below. Completing the form below will create a ticket with our customer service team who will ensure your questions are answered.
If you prefer to email us directly you can do so at support [at] walletshop.com.au
Give us a call on (02) 8005 1198
Please note: We're not always able to answer the phone but if you leave a detailed message we will always give you a call back.
Not for returns but if you like to be traditional and send us a letter then our mailing address is:
Wallet Shop, Suite 232, 63 Old Cleveland Road, Stones Corner, Queensland, 4120
Please note: Returns need to go to our Sydney warehouse. Please see our returns page for details.